Frequently Asked Questions | Gravel
General Questions
Yes, we do. Click here to get verified.
Reach out to us at hello@gravel.co.
Yes, you can apply here.
Orders & Payment
We offer standard and expedited shipping options within the United States. Available rates and estimated delivery times are shown at checkout. Orders over $99 qualify for free U.S. shipping.
Email us at hello@gravel.co with your order number. Please note that we can only update or cancel orders within 30 minutes of when you originally placed the order.
We offer a lifetime warranty on all of our products with the exception of toothbrushes. For more details, please read our page here.
Returns, Exchanges & Warranty
Unused items may be returned within 30 days of purchase. Items must be in the same condition you received them, and original shipping costs and shipping insurance are non-refundable.
Click here to view our full return policy or start a return.
Yes. Exchanges for a different size or color can be requested through our return portal, subject to product availability.
Refunds are processed after your return is received, inspected, and approved. The credit is sent to your original payment method, but your bank or card provider may need additional time to post it.
Our lifetime warranty covers manufacturing defects and failures that make your Gravel product non-functional. It does not cover cosmetic wear, misuse, lost or stolen items, or products excluded from the warranty.
Shipping
Yes! We offer international shipping.
Shipping rates are calculated at checkout based on your delivery address. Add your items to your cart, enter your shipping information, and your available international shipping options will appear before you place your order.
Tracking emails can sometimes get blocked or land in your spam or promotions folder. Please check there first.
If you haven’t received your tracking link, please email us at hello@gravel.co with your order information, and we’ll be happy to send it to you.
Please email us at hello@gravel.co with your order number and a brief description of the issue. We’ll make sure you get your gear!
Toiletry Bags
We created a quick and easy quiz to help you decide what size to get.
Is the TSA Shower Bag waterproof?
The TSA Shower Bag is highly water resistant, but it is not fully waterproof.
It is designed to help contain leaks and spills from travel toiletries like shampoo, conditioner, lotion, and body wash. Three sides of the bag are welded, and the zipper is water resistant to help protect the rest of your luggage from messes.
If the bag is filled with water, small leaks may happen near the ends of the zipper. Thicker products like shampoo and conditioner are less likely to seep through those small gaps.
The bag is not meant to hold standing water, but it is built to contain everyday toiletry leaks and make travel cleanup easier.
To clean your Gravel Plus, Slim, or Max Toiletry Bag, wipe the inside and outside with a drop of soap and water. Let the bag air dry completely before packing it again.
For everyday toiletry spills, wipe clean as needed.
Blankets
The Gravel blanket is machine washable. Wash on a gentle cycle with cold water, then hang to dry.
Do not bleach, iron, or dry clean.
It's easy! Check this video out.
Check out this video to learn how to use the stuff sack.
Yes, we sell the original size stuffsacks (fits the original Layover and the UltraPak). Click here to purchase.
Bottles
Check out a video we made on how to change the labels on your travel bottles here.
Wholesale and Corporate Gifting
Yes! We offer corporate gifting options for teams, clients, events, and employee gifts.
Many Gravel products can be customized with your logo, and bulk discounts are available for larger orders.
Yes! Gravel products are available for wholesale through Faire.
You can shop our wholesale products on Faire here: https://gravel.faire.com
If you are looking for a bulk discount for an event contact Brooke at brooke@gravel.co.
Other
Yep! You can find us over on Amazon.They are authentic Gravel products.